Privacy Policy
Effective Date: 21 Jan 2025
At Telusur.app, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and other related services (collectively, the “Service”). By accessing or using the Service, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide, improve, and personalize the Service for users, hosts, authors.
1.1 Information You Provide to Us
  • Registration Information: When you sign up for an account as a user, host, or author, we collect your name, email address, phone number, location, and payment information.
  • Profile Information: You may provide additional information, such as your profile photo, preferences, and interests, which help us tailor the experiences and services offered.
  • Payment Information: For users booking experiences and purchasing merchandise, or hosts receiving payments, we collect payment details (credit card, e-wallet, bank information) to process transactions.
  • Content Contributions: If you submit user-generated content such as reviews, photos, or comments, we collect that information as part of your activity on the platform.
1.2 Automatically Collected Information
  • Device Information: We collect information about the device you use to access the Service, including device type, operating system, browser type, and IP address.
  • Usage Data: We collect data on how you interact with the platform, such as the pages you visit, experiences you browse or book, and any merchandise you purchase.
  • Location Data: If you enable location services on your device, we may collect your precise geolocation to provide location-based recommendations (e.g., nearby experiences).
1.3 Information from Third Parties
  • We may receive information about you from third-party services, such as social media platforms, when you link those accounts to Telusur.app. This may include profile information and activity data.
2. How We Use Your Information
We use your personal information for the following purposes:
  • Providing the Service: To create and manage your account, process bookings and payments, and deliver personalized experiences based on your preferences and location.
  • Improving the Platform: To understand how you use the Service, diagnose technical issues, and enhance the overall functionality of the platform.
  • Personalizing Content: To recommend experiences, content, and merchandise that match your interests and previous activity on the platform.
  • Communications: To send you updates, notifications, and promotional materials, as well as transactional messages such as booking confirmations or payment receipts.
  • Marketing and Advertising: To display targeted ads based on your activity and preferences, both on the Telusur.app platform and on third-party websites or services.
  • Compliance and Safety: To comply with legal obligations, prevent fraud, protect the rights and safety of Telusur.app and its users, and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
3.1 With Hosts and Merchants
  • For Bookings:When you book an experience, your profile information (name, contact details) will be shared with the host to facilitate the booking.
  • For Merchandise Purchases: When you buy merchandise through the platform, your shipping and payment details are shared with the merchant to process and deliver your order.
3.2 With Service Providers
  • We may share your data with third-party service providers who assist with various functions, such as payment processing, marketing, or analytics. These providers are contractually bound to use your data only for the purposes specified by Telusur.app.
3.3 For Legal Compliance
  • We may disclose your information when required by law, such as in response to subpoenas, court orders, or other legal processes.
4. Your Privacy Choices
4.1 Access and Update Your Information
  • You can access and update your personal information through your account settings. If you need assistance, you can contact our support team.
4.2 Opt-Out of Marketing Communications
  • You can opt out of receiving promotional emails or notifications by following the unsubscribe instructions in the communications or adjusting your notification preferences in the account settings.
4.3 Location Tracking
  • You can disable location services in your device settings if you no longer want Telusur.app to collect your geolocation data.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) protocols, and access controls.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you choose to delete your account, we will retain only the information required by law or for legitimate business purposes.
7. International Data Transfers
If you access the Service from outside your country, your data may be transferred to and processed in another country where Telusur.app operates. We ensure that any such transfer complies with relevant privacy laws and provides adequate protection for your information.
8. Children’s Privacy
The Service is not intended for individuals under the age of 17. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 17, we will take steps to delete that data as quickly as possible.
9. Changes to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting a prominent notice on the platform or sending an email to registered users. Your continued use of the Service constitutes acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
Email: [email protected]